Frequently Asked Questions
Frequently Asked Questions
1. How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location across India.
2. Is shipping free?
Yes, we provide free shipping on all prepaid orders across India.
3. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS to monitor your package in real time.
4. What size should I order?
Please refer to our Size Guide available on each product page. If you're between sizes or need assistance, feel free to contact our support team.
5. Can I exchange or return my order?
Yes. We accept exchanges and returns subject to our Return & Exchange Policy. Products should be unused, unwashed, and returned intact.
6. What if I receive a damaged or incorrect item?
We sincerely apologize for the inconvenience. Please contact us within 48 hours of delivery with photos of the item, and our team will assist you with a replacement or resolution.
7. How can I contact customer support?
You can reach us via: Email: connect@trunktales.com
Our team will be happy to assist you.
8. Are your product colours exactly the same as shown online?
We strive to display colors as accurately as possible. However, slight variations may occur due to differences in screen settings and lighting.
9. Can I cancel my order?
Orders can be canceled before they are shipped. Once dispatched, cancellations may not be possible.
10. How do I stay updated on new collections and offers?
Subscribe to our newsletter and follow us on social media to be the first to know about new arrivals, exclusive launches, and special offers.
Need More Help?
Email: connect@trunktales.com
We're here to make your Trunkk Tales experience seamless and delightful. ✨